Shipping & Returns

Shipping

How do I earn Free Shipping?

All US orders which total $50 or more after any coupons or sales are applied are eligible for free shipping. Tax is not included in the order total.

Where does free shipping over $50 apply?

Free shipping on orders over $50 applies to the United States only (including you, Hawaii and Alaska!)

How can I track my order?

When you buy something from EarthHero, you’ll receive an order confirmation email with tracking information.

Do you ship internationally?

Please contact us at support@earthhero.com for information on international orders.

When will my order ship?

EarthHero works to reduce the distance traveled for each item we sell, so in some cases orders may be shipped straight from the manufacturer to your door. We also pride ourselves on providing a variety of made-to-order and handmade goods. Because of this, shipping times and methods may vary for each product. Shipping time estimates can be found on each product page.

Returns

Request a Return

To request a return, fill out the form below!

  • This field is required. Please enter the first and last name.
  • Please enter a valid email address.
  • 3 or more digits are required.
  • 2 or more characters are required.
  • 2 or more characters are required.
  • You must confirm the item is new, unused, and in the original packaging.

What is your return policy?

EarthHero offers free returns for most items that are unused, undamaged, and in their original packaging within 30 days of purchase. Items will be refunded to the original form of payment, and pre-paid return shipping labels will be provided at no extra cost. Original shipping costs will not be refunded.

Some items, like skin products or lingerie, are only available for final sale and cannot be returned due to sanitary reasons. Return information is listed on each product page.

EarthHero guarantees that you’ll receive items in great condition. Any items that are damaged or defective upon arrival may be returned or exchanged free of charge.