FAQs

About EarthHero

What is EarthHero?

EarthHero is an online marketplace designed to make sustainable shopping easy. We research companies and their business practices to provide you with an assortment of well made, earth friendly products. By shopping with EarthHero, you can trust that you’re supporting companies that care about the planet as much as you do.

How do you decide what products are sold on EarthHero?

Our goal is to provide you with sustainable options in each product category. We’ve identified materials, ingredients, and manufacturing processes that produce products with lower environmental impact, and found companies that are utilizing them.

See our list of EarthHero approved materials, methods, and certifications.

Sustainability

Is everything on EarthHero 100% sustainable?

Though our vision is that one day, all of the products on our site will be 100% sustainable, we have to meet the world where it’s at. All of the products on EarthHero are hand-selected because we believe that they are moving us closer to this vision. By supporting the companies that are making a positive impact, we can shift the standard and encourage further innovation towards more eco-friendly production. We believe that the more we send a message to suppliers that sustainability matters, the more they’ll start to replace traditional materials and inefficient production methods.

Is online shopping sustainable?

We know that shipping products to your door comes with its own set of environmental concerns. That’s why we offer free, carbon neutral shipping on every order, and work with companies to encourage the use of sustainable packaging materials. On each product page, you can even see if the item is shipped in recycled or recyclable packaging.

Why do you list “End of Life” for certain products?

Even the best items can wear down with use, so we try to give you the best information about what to do when that happens. We suggest using and reusing anything you can, and donating items that are still in usable condition. Always check your local guidelines before recycling or composting a product or packaging, as some materials may not be recyclable in your area or may need to be taken to special facility.

Account

What is EarthHero Rewards?

When you sign up for an account with EarthHero, you’ll automatically earn points by buying the stuff that you need and reviewing the stuff that you get. For every 100 points you earn, you’ll receive $5 towards a future EarthHero purchase. At the end of each earning period, we’ll tally up your points and you’ll receive a unique coupon code with your reward.

Find out more about the EarthHero Rewards program here.

Where do I create an account?

You can create an account by creating a password during the checkout process. Or, you could click here.

What if I forgot my password?

Simply reset it here!

Orders

When can I use coupons?

Coupons can be used on any non-sale items, excluding TerraCycle and Gift Cards. Multiple coupon codes cannot be used at the same time.

What does “Best Price Guarantee” mean?

We want to make sure that you’re happy with everything about your purchases on EarthHero… including the price. If you find a lower price for a product up to 7 days after your purchase, give us a call and we’ll match it.

There a are a few rules that go along with this, but they shouldn’t surprise anyone!

  1. The Best Price Guarantee only applies to the product price, before tax and shipping costs
  2. Keep some proof handy to show where you found the lower price
  3. This applies only to the same product, same size, same color… you get the idea!

How can I share feedback on my products?

We love to hear your thoughts on our products! A few weeks after ordering a new product, you’ll receive an email that provides the opportunity to give feedback. If you miss this email, you can always visit the corresponding product page and share a review there!

Plus, if you’re an EarthHero Rewards member, you’ll receive loyalty points for each verified review!

Do you offer a warranty on your products?

Some products may have a warranty through the manufacturer. Find warranty information for each item on their product page.

Do you charge sales tax?

EarthHero charges sales tax to any customers living in the state of Colorado. Because our office is located in Colorado, we’re required to charge sales tax for purchases in our home state.

How long does it take to process my order?

Because we work with many different sustainable brands, products have various processing times. Please note the shipping information for individual products on the product, cart or checkout pages.

Can I change my order after placing it?

We try to process orders as soon as possible, so orders can’t be altered once they’re completed. Please contact us with any urgent needs at support@earthhero.com.

Shipping

How do I earn Free Shipping?

All US orders which total $50 or more after any coupons or sales are applied are eligible for free shipping. Tax is not included in the order total.

Where does free shipping over $50 apply?

Free shipping on orders over $50 applies to the United States only (including you, Hawaii and Alaska!)

How can I track my order?

When you buy something from EarthHero, you’ll receive an order confirmation email with tracking information.

Do you ship internationally?

Please contact us at support@earthhero.com for information on international orders.

When will my order ship?

EarthHero works to reduce the distance traveled for each item we sell, so in some cases orders may be shipped straight from the manufacturer to your door. We also pride ourselves on providing a variety of made-to-order and handmade goods. Because of this, shipping times and methods may vary for each product. Shipping time estimates can be found on each product page.

Returns

Request a Return

To request a return, fill out the form below!

  • This field is required. Please enter the first and last name.
  • Please enter a valid email address.
  • 3 or more digits are required.
  • 2 or more characters are required.
  • 2 or more characters are required.
  • You must confirm the item is new, unused, and in the original packaging.

What is your return policy?

EarthHero offers free returns for most items that are unused, undamaged, and in their original packaging within 30 days of purchase. Items will be refunded to the original form of payment, and pre-paid return shipping labels will be provided at no extra cost. Original shipping costs will not be refunded.

Some items, like skin products or lingerie, are only available for final sale and cannot be returned due to sanitary reasons. Return information is listed on each product page.

EarthHero guarantees that you’ll receive items in great condition. Any items that are damaged or defective upon arrival may be returned or exchanged free of charge.