Job Opportunities

 

Full Time

Community Experience Specialist

Are you all about making the world a better place? Do you thrive in a fast-paced startup culture? Are you excited to see the ins and outs of e-commerce? We’d love to talk to you!

About EarthHero

We’re an online marketplace that exists to make it easier for consumers to shop sustainably. We focus on curating sustainably made consumer lifestyle products. Our mission is to make sustainable shopping so easy, everyone does it! By providing high quality, low impact products from trusted companies, we take the guesswork out of mindful shopping.

The Position

This position will be a part of the EarthHero Community Experience team, a group of passionate, kind-hearted sustainability advocates looking to make the world a better place. The goal of this position is to provide care and support to the EarthHero community – our amazing customers that are making the world a better place. This role will work with the Community Experience team to deliver tip-top customer service, respond compassionately to inquiries, and create lifelong Earth Heroes. As the most front-facing member of our team, you’ll breathe EartHero’s friendly, authentic brand and voice into the world. We utilize multiple channels to communicate with our community – phone, live chat, Zendesk, and email – to empathetically answer questions and assist our community members on their sustainability journeys.

Essential Job Functions

  • Be a sustainability resource for our community by sharing eco-tips, facts, and real-life experiences with our customers to support them on their sustainability journey.
  • Directly communicate and problem solve with customers via phone, live chat, Zendesk, and email.
  • Engage with product vendors regarding customer orders and issues.
  • Work with customers, vendors, and our warehouse team to process orders that experienced problems.
  • Approve and respond to customer product reviews promptly and compassionately.
  • Collaborate with the warehouse team to ensure orders are correctly fulfilled as customer requests are received.
  • Expedite vendor dropship orders to ensure timely delivery to customers.

Additional Job Functions

  • Leverage customer questions and feedback to proactively create additional site content to reduce future questions on common topics.
  • Question and innovate current systems to improve efficiency, customer satisfaction, to help us to scale the department as we grow.
  • Collaborate with the marketing team to develop strategies for improving, collecting, and reporting on customer feedback (direct, via survey, product/brand reviews, etc.)

Our ideal candidate is, above all, passionate about the environment! They have an organized and detail-oriented personality. It’s important that they understand the larger reaching impact of conscious consumerism and how to use products and commerce as a medium for environmental education and positive impact.

Skills Needed

  • Kind, compassionate, and authentic character.
  • Positive and professional demeanor.
  • Passion for sustainability.
  • Driven and motivated attitude.
  • Excellent written and verbal communication skills.
  • Ability to quickly and kindly respond to customer inquiries via phone and live chat.
  • Capacity to stay focused in a dynamic, ever-changing environment.
  • Attention to detail: managing customer interactions beyond the initial point of contact to ensure customer satisfaction.
  • Project Organization: ability to organize, track, and manage multiple tasks at once.
  • Flexibility: as a start-up, the fast-paced environment requires the ability to quickly pivot and support our team in other ways when necessary.

Our ideal candidate will have the following:

  • 1-2+ years in a customer service or related role.
  • Experience working with Zendesk.
  • Eagerness to chat with people over live chat and on the phone.
  • Strong written and verbal communication skills.
  • Strong knowledge of sustainability and a desire to help accelerate the movement.
  • Passion for self-care and community care.
  • Ability to receive and respond to constructive feedback.
  • Strong problem-solving abilities.
  • Drive to take initiative on projects.
  • Enthusiasm for your work and a down-to-earth attitude.
  • Time management skills and ability to pivot and multitask.
  • Desire to build meaningful relationships with our community and other team members. 🙂

We’d love to have you join the team!

To Apply

Email jobs@earthhero.com with a resume and cover letter, and include in your cover letter:

1. Your passion for environmental sustainability
2. What makes you the perfect fit for this role
3. Salary requirements/expectations
4. Two truths and a lie about you (we’d love to get to know you as a person)!

Internships

Graphic Design Internship

Graphic Design Intern

Are you all about making the world a better place? Do you thrive in a fast paced startup culture? Are you excited to use your creativity to help mold a growing brand? We’d love to talk to you!

 

About EarthHero

We’re a start-up focused on environmental sustainability and are creating an online marketplace for sustainably made consumer products. Our mission is to make sustainable shopping so easy, everyone does it! We’re building a one stop shop for everyone who loves the planet.

 

The Position

We’re looking for a candidate that shares the same CREATIVITY and PASSION for the environment that we do! This role will provide the opportunity to conceptualize, design, create and see finished projects in action.

The internship will include a program-long project where the intern will – with the aid and supervision of our Social Media and Marking Coordinator – conceptualize a series of well researched, relevant, and engaging infographics that demonstrate an understanding of our values, brand, and mission, as well as their personal creativity. The infographics can answer any question that relates to our business and our mission – everything else is up to you! We will then help you launch the series with a marketing campaign and measuring the ROI.

Our ideal candidate is, above all, passionate about the environment! They have an infectious, positive personality that excites and drives others. The candidate lives and breathes design and is excited to learn on the job.

 

Time commitment: 10-15 hours/week, 150 hours total

Duration: Summer 2021. Start/End dates are flexible.

 

Responsibilities:

  1. Create graphics and design layouts for online ads, print promotional material, email newsletters, the EarthHero homepage, blog, and social media accounts.
  2. Collaborate with marketing department and support social media campaigns with design solutions.
  3. Lead project to create an infographic that supports material learned throughout internship, with the aid and supervision of our Social Media and Marketing Coordinator.
  4. Up to 20% of the internship may include product image editing.

Internship benefits:

  1. Potential employment opportunities post-internship
  2. Building connections within Boulder’s expansive startup community
  3. Mentor-mentee relationship with the EarthHero team
  4. Gain first hand experience in launching an impact focused business
  5. Take a deep dive into sustainable product research

Our ideal candidate will have experience in the following:

  • Graphic Design, Photography, or similar major
  • Adobe Suite, including Photoshop, InDesign, and Illustrator
  • Solid grasp of design concepts
  • Ability to communicate ideas to a team
  • Creative and Flexible

We’d love to have you join the team!

To apply, send your cover letter, resume, and a sample of your design work to jobs@earthhero.com.

 

 

Marketing and Communications Internship

“I love that EarthHero has the close-knit startup feel! It allows me to work on a bunch of different tasks and learn a ton of new things. It’s always changing and I feel like I’m involved in making a difference!”

Juliet P. 2017 Social Media and Marketing Intern

Sustainability Marketing + Copywriting Intern

Are you all about making the world a better place? Do you thrive in a fast-paced startup culture? Are you excited to see the ins and outs of e-commerce? We’d love to talk to you!

About EarthHero

We’re a start-up focused on environmental sustainability, highlighting amazing companies on our online marketplace for sustainably made consumer products. We make it easy to shop sustainably–bringing our brands to life through website copy, social media campaigns, and storytelling.

The Position

We’re looking for a candidate that shares the same CREATIVITY and PASSION for the environment that we do! This role will provide the opportunity play a large part in our growing brand, creating custom content for EarthHero including social media campaigns, online + hard copy magazines, press releases, as well as other communications content including blog posts, product descriptions, and brand information pages. This position also includes working directly with influencers in the sustainability marketing world. Strong interpersonal communication skills are a must.

The internship will include a program-long project where the intern will produce, execute, and analyze the results of a multi-faceted communications campaign with the aid and supervision of our PR and Marketing Coordinator.

Our ideal candidate is, above all, passionate about the environment–and loves communicating it to others! They have an infectious, positive personality that excites and drives others. The candidate loves to tell a story and wants to share our mission in a way that’s compelling and interesting.

Time commitment: 10-15 hours a week, 150 hours total

Duration: Summer 2021. Start/End dates are flexible.
Responsibilities:

  1. Work and communicate directly with influencers to create social media and press campaigns across various platforms that tell the EarthHero story
  2. Help write branded press releases to send to a growing list of EarthHero supporters and partners
  3. Conceive of ideas and create compelling content for our network of influencers to implement and use. Strong writing and communication skills are a must!
  4. Aid in streamlining our brand tone and language wherever possible
  5. Work directly with the Influencer Manager to find partners and execute marketing campaigns with those partners
  6. Analyze the results of said collaborations, looking at engagement, ROI (return on investment), and other factors
  7. Potential for blog writing, social media post creation, and website copywriting
  8. Conceive of ideas and create compelling content for social media posts, blog articles, and website content. Strong writing skills are a must!
  9. Create a long term social media plan and marketing calendar through several common social platforms, scheduling through Hootsuite several weeks in advance
  10. 1Write product descriptions for the website based on given product information, adding interest and excitement around each product
  11. Aid in streamlining our brand tone and language
  12. Work with other interns to create and execute campaigns with the help of the EH team
  13. Research and write about new EarthHero brands to share their stories with our customers

 

Internship benefits:

  1. Potential employment opportunities post-internship
  2. Building connections within Boulder’s expansive startup community
  3. Mentor-mentee relationship with the EarthHero team
  4. Gain first-hand experience in launching an impact focused business
  5. Take a deep dive into influencer marketing, and sustainability marketing, both emerging fields in today’s business and marketing world
  6. Involvement in a fun and exciting workplace (we have office dogs!) that is unique from most others

 

Must have experience in the following:

  • Business Marketing, Journalism, Communications, English, or Environmentalism
  • Creative and conceptive writing skills
  • Strong communication skills
  • Strong attention to detail
  • Passion for the environment and a desire to educate
  • Skilled in Instagram, Facebook Business, and other common social platforms
  • Solid understanding of marketing techniques, specifically influencer marketing
  • Passion for storytelling and a desire to educate our consumers and influencers

 

The following experience is desired, but will be taught in the program:

  • Facebook Analytics
  • Google Analytics
  • Knowledge of SEO
  • Affiliate marketing programs such as Tapfiliate
  • WordPress

We’d love to have you join the team!

To apply, send your cover letter, resume, and writing samples to jobs@EarthHero.com

 

Videography Internship

Videography Intern

Are you all about making the world a better place? Do you thrive in a fast paced startup culture? Are you excited to use your creativity to help mold a growing brand? We’d love to talk to you!

 

About EarthHero

We’re a start-up focused on environmental sustainability and are creating an online marketplace for sustainably made consumer products. Our mission is to make sustainable shopping so easy, everyone does it! We’re building a one stop shop for everyone who loves the planet.

 

The Position

We’re looking for a candidate that shares the same CREATIVITY and PASSION for the environment that we do! This role will provide the opportunity to conceptualize, design, create and see finished projects in action.

The internship will include a program-long project where the intern will – with the aid and supervision of our Social Media and Marking Coordinator – conceptualize, coordinate, and execute multiple video shoots to educate consumers about what we offer and why we do it. They will work alongside the Social Media team to support their copy with needed creative content. You will have creative freedom to try new ideas, and explore new skills within the videography realm.

Our ideal candidate is, above all, passionate about the environment! They have an infectious, positive personality that excites and drives others. The candidate lives and breathes art and storytelling and is excited to learn on the job.

Time commitment: 10-15 hours/week, 150 hours total

Duration: Summer 2021. Start/End dates are flexible.

 

Responsibilities:

  1. Coordinate, shoot, and edit videos for online ads, blog, and social media accounts.
  2. Collaborate with marketing department and support social media campaigns with video solutions.
  3. Align visual content with the EarthHero brand, with the aid and supervision of our Social Media and Marketing Coordinator.
  4. Up to 25% of the internship may include managing EarthHero’s Youtube account and sharing videos that align with our mission

Internship benefits:

  1. Potential employment opportunities post-internship
  2. Building connections within Boulder’s expansive startup community
  3. Mentor-mentee relationship with the EarthHero team
  4. Gain first hand experience in launching an impact focused business
  5. Take a deep dive into sustainable product research

 

Our ideal candidate will have experience in the following:

  • Photography, videography, marketing or similar major or interests
  • Premiere, FinalCut, or other video editing software
  • Creative direction and ability to lead a video shoot
  • Ability to communicate ideas to a team
  • Creative and Flexible

 

We’d love to have you join the team!

To apply, send your cover letter, resume, and a sample of your work to jobs@earthhero.com.

 

 

Photography Internship

Photography Intern

Are you all about making the world a better place? Do you thrive in a fast paced startup culture? Are you excited to use your creativity to help mold a growing brand? We’d love to talk to you!

 

About EarthHero

We’re a start-up focused on environmental sustainability and are creating an online marketplace for sustainably made consumer products. Our mission is to make sustainable shopping so easy, everyone does it! We’re building a one stop shop for everyone who loves the planet.

 

The Position

We’re looking for a candidate that shares the same CREATIVITY and PASSION for the environment that we do! This role will provide the opportunity to conceptualize, design, create and see finished projects in action.

The internship will include a program-long project where the intern will – with the aid and supervision of our Social Media and Marking Coordinator – conceptualize, coordinate, and execute multiple photo shoots that highlight the multitude of products that EarthHero offers. They will work alongside the Social Media team to support their copy with needed images and creative content. You will have creative freedom to try new ideas, and explore new skills within the photography and design realm.

Our ideal candidate is, above all, passionate about the environment! They have an infectious, positive personality that excites and drives others. The candidate lives and breathes photography and art and is excited to learn on the job.

Time commitment: 10 hours/week, 150 hours total

Duration: Summer 2021. Start/End dates are flexible.

Responsibilities:

  1. Coordinate, shoot, and edit images for online ads, print promotional material, email newsletters, the EarthHero homepage, blog, and social media accounts.
  2. Collaborate with marketing department and support social media campaigns with image solutions.
  3. Align visual content with the EarthHero brand, with the aid and supervision of our Social Media and Marketing Coordinator.
  4. Up to 25% of the internship may include product image editing from outside sources

Internship benefits:

  1. Potential employment opportunities post-internship
  2. Building connections within Boulder’s expansive startup community
  3. Mentor-mentee relationship with the EarthHero team
  4. Gain first hand experience in launching an impact focused business
  5. Take a deep dive into sustainable product research 

Our ideal candidate will have experience in the following:

  • Photography, videography, marketing, graphic design or similar major or interests
  • Photoshop, Lightroom, or other image editing software
  • Creative direction with product photography and ability to lead a photoshoot
  • Ability to communicate ideas to a team
  • Creative and Flexible

We’d love to have you join the team!

To apply, send your cover letter, resume, and a sample of your work to jobs@earthhero.com.